Don’t just take our word for it

Excellent 5.0

"Amazing service and even more amazing customer service! Highly recommend! 10/10"

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Eric Power

Plumbing Business Owner

"Great customer service provided by the entire team!. How well calls handling and the best pricing out there!"

James Davidson

Medical Clinic Owner

"YourReceptionist has saved us thousands of hours of work. We’re able to spend these hours on other tasks."

Kelly Williams

Marketing Agency Founder

"My plumbing business is instantly reaping the rewards from YourReceptionist efforts!. Finally, I started taking some time off"

Fasial Ibra

Plumbing Business Owner

"We often get compliments from customers on how well we handle calls and quick to answer!"

Brooklyn Adam

Flower Shop Business Owner

"Nothing is too much trouble and they're always ready and there to answer any queries. Love the flexibility"

Guy Hawkins

Accounting Firm Owner

"We've received positive feedback from our clients about the quality of interactions. The support team is always responsive and helpful!"

Sam A.

Medical Clinic Owner

"Partnering up with YourReceptionist, has our inbound leads collection surged by 10-15%, all while slashing our monthly marketing expenses by over $1,200. It's a remarkable return on our investment!"

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Wanda H.

Medical Clinic Owner

"Their prompt and courteous service leaves me with no complaints! The entire team at YourReceptionist makes my life significantly easier."

Sammy J.

Attorney Office Owner

"Working with YourReceptionist has been an absolute pleasure. They demonstrate professionalism, attentiveness to our needs, and a willingness to make adjustments and changes to how our calls are handled and routed!"

Leo F.

IT Startup Founder

"Choosing YourReceptionist is an outstanding decision. Whether your business is poised for expansion or grappling with high call volumes during busy periods, YourReceptionist is the optimal choice. It's a no-brainer for any growing business seeking to alleviate stress and maintain exceptional customer service."

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Nensi R.

Software Startup Founder

"A very slick operation, would highly recommend!"

Adam M.

Marketing Agency Owner

"I highly them to everyone and I'm always full of praise for the services."

Virtual Receptionist - Call Answering Service for small businesses - Medical Virtual Receptionist

Emma P.

Medical Clinic Owner

"Since we have been using YourReceptionist they have been a great help to our business. Nothing is too much trouble and having them take over some of our day to day tasks has freed up time to work on other areas in the business. I would highly recommend YourReceptionist!"

Simon A.

Attorney Office Partner

"My calls were answered professionally and friendly which supported my brand perfectly. All the information that I had asked to be taken was taken clearly and spelt correctly. I can highly recommend YourReceptionist to support and help grow your business."

Kelly M.

Attorney Office Partner

"We have been with YourReceptionist for about 6 months now, and I am very pleased with their staffs call handling abilities, along with quickness they are able to adjust to changes in our script."

Jason Blake

Small Business Owner

"Our website visitors are immediately greeted with a knowledgeable, friendly, live person who can answer almost any question."

Janet Mike

Small Business Owner

"As a small business owner, I was hesitant to invest in virtual receptionist services, but YourReceptionist has proven to be worth every penny!"

Bob Michael

Small Business Owner

"Each time I message them, they get back to me within minutes and they're AFFORDABLE than the first company!"

Lilia John

Small Business Owner

"I have been utilizing the services of YR for quite some time now, and I must say that my experience has been nothing short of excellent."

Emily Young

Medical Office Owner

"It is great knowing there is always someone friendly to speak to our clients."

Elizabeth H.

Small Business Owner

Frequently asked questions

Is there a free trial available?

Yes, you can try us for free for 7 days. Our friendly team will work with you to get you up and running as soon as possible.

Who can benefit from an answering service?

Every business could benefit from using a call answering service, particularly in busy periods or outside of your usual hours. Types of businesses that can benefit from a live call answering service include:

Medical practices
Estate agents‍
Opticians
Small Business
Dentists
Attorney Offices
Home Services
Legal & Law Firms
Accountants
IT & software companies
Construction firms
Recruitment agencies
Solicitors
Retail & Customer service & Ecommerce

What happens to my messages after you take them?

All of your messages will be automatically forwarded to the relevant person via their preferred method, whether that’s email, text or through our dedicated customer portal.

Messages are stored in your client portal so you can refer back to them later, or find them if you accidentally delete a message we’ve forwarded to you. You’ll also get access to every call recording that is dealt with by your virtual receptionists, so you can review how each call is being handled and request changes if you’re not satisfied with anything regarding your call answering service.

What happens if I only want some calls to be answered?

Our answering service call handlers will only answer the calls you want them to. We’ll discuss your exact requirements as part of your initial onboarding, whether you’re signing up for a free trial or starting a new contract. Any calls that you don’t want us to answer that you can’t get to yourself can still be picked up by an answering machine, or a recorded message can play to encourage the caller to leave a message or voicemail.

How much does your phone answering service cost?

Our most popular answering plans start at $199, rising depending on the calls used in that month.

All plans are optimized every month, so if you have a quieter month or your business is seasonal, we’ll work with you to ensure you’re only paying the appropriate tariff each month.

Visit our pricing page or ask a member of our team for more information about how much an answering service costs to get an accurate quote.

How long will my call answering service contract last?

Our call answering contracts start on a 30 day rolling period once your initial free trial period.

How do I know you’re dealing with my calls properly?

Simple – unlike other telephone answering services, we give you access to the complete recordings of every call we answer. That way, you can review exactly how your virtual receptionists are dealing with your business’ calls and request changes if you’re not happy with anything. All our calls are forwarded directly to you to access whenever you want.

What training do your call handlers get?

All of our virtual receptionists go through a intensive training program, which includes basic call handling, followed by three stages of calls until they’re able to confidently deal with any type of caller. This is followed by ongoing training as they continue working with us.

Why choose outsourced customer service vs hiring in-house?

With most answering services, you pay based on the call volume or time spent on calls. Even if your business deals with hundreds of calls, this price still works out significantly cheaper than the $40,000 a year you could end up spending on a full-time receptionist.

What’s more, with outsourced customer service, you have a range of options and prices to choose from, so you can build your service around your budget.

What is a call answering service?

A telephone answering service is a professional service that will answer calls for your business when you’re too busy to yourself. When a customer or client calls you, their call will be picked up by a phone answering Receptionist who will deal with their query, take a message or transfer them to the right person. Using a call answering service means you can spend more time focusing on what you do best.

What are the benefits of using a call answering service?

There are so many benefits to using a business call answering service. These include:

Never miss an important call – it could cost you
Improve customer service, and subsequently your reputation
Extend your business opening hours, without needing to be on call yourself
Increase your business’ productivity, with more time to focus on getting tasks done

What calls can your answering service deal with?

Whether you need an answering service that can handle every call you get, seasonal support for peak periods, or you just need some help answering overflow calls, our services are designed to be flexible to suit the needs of your business. Our expert team of virtual Receptionists can answer as many calls as you need us to at a given time. We’re more than happy to work around your capacity and take on more or less, as and when you need.

What happens if more than one customer calls at once and my receptionist is on the phone?

When you sign up to our telephone answering service, you’ll be assigned a team of professional Receptionists – this is typically made up of two Receptionists and your account lead.

If one of your Receptionist is busy on a call when another comes in, the other members of your answering service team will be able to step in. We’ve got you covered!

Will I be charged for wrong numbers or sales calls?

If we think we’ve taken a sales call we can politely decline it for you so you don’t have to deal with it. We can also help you get removed from sales or nuisance calls lists for the future. This makes sure you only pay for the calls that matter.

Can I change my answering service package at any time?

Yes! We understand that sometimes you might not be as busy as you thought you’d be, or are seeing an unexpected influx of new calls.

We always optimize your account depending on your usage. If you use our answering service less in one month, we place you on the plan required; likewise, if you use more we move you up a plan.

This means that you’re always getting the best value for money without having to lift a finger.

How will your answering service receptionists work with my team?

You can set out how you’d prefer us to answer calls and notification preferences for each team member via text, email or through our dedicated client portal.

If we’re handling appointment booking, we’ll sync your teams’ diaries with our own system so we have visibility over their availability for meetings, and can automatically book appointments around the times they’re available.

Do you provide me with full call recordings as part of your answering service?

We certainly do! As well as providing you with your messages, our answering service also provides you with the complete call recordings of every call answered. This way, you can listen back and hear exactly how your virtual receptionists are handling calls and request any changes.

At YourReceptionist, we provide all your call recordings through your dedicated client portal, which you can access 24/7.

How flexible or scalable is YourReceptionist’ telephone answering service?

We understand that the level of calls you receive won’t be the same all year round, so your requirements for an answering service will likely change throughout the year. All of our call answering services are flexible month-on-month to suit the individual needs of your business.

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Outsourced Customer Service

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How our outsourced customer service helps your business

Uncompromising Service

Increase efficiency

Expanded operating hours

Exceptional call handling

Reduced costs

Flexible support

What is an outsourced customer service

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Our outsourced customer service's services

Customer Service & Support

Order Processing

Screening & Transfers

Live Call Answering

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Choosing the right outsourced customer service provider

Comprehensive account management support

Why choose YourReceptionist for outsourced customer service

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We care

Cost-effective for your business

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