Frequently asked questions

Is there a free trial available?
Yes, you can try us for free for 7 days. Our friendly team will work with you to get you up and running as soon as possible.
Who can benefit from an answering service?
Every business could benefit from using a call answering service, particularly in busy periods or outside of your usual hours. Types of businesses that can benefit from a live call answering service include:

Medical practices
Estate agents‍
Opticians
Small Business
Dentists
Attorney Offices
Home Services
Legal & Law Firms
Accountants
IT & software companies
Construction firms
Recruitment agencies
Solicitors
Retail & Customer service & Ecommerce
Who is answering my phone?
At YourReceptionist, our receptionists and communication specialists stand out as the best in the business. We pride ourselves on hiring exceptional service professionals who take joy in making others happy. Through comprehensive training and access to cutting-edge technology tools, our team is equipped to handle your calls with the perfect blend of friendliness and professionalism. When you partner with YourReceptionist, you can trust that your callers will receive top-tier service that leaves a lasting impression.
What happens to my messages after you take them?
All of your messages will be automatically forwarded to the relevant person via their preferred method, whether that’s email, text or through our dedicated customer portal.

Messages are stored in your client portal so you can refer back to them later, or find them if you accidentally delete a message we’ve forwarded to you. You’ll also get access to every call recording that is dealt with by your virtual receptionists, so you can review how each call is being handled and request changes if you’re not satisfied with anything regarding your call answering service.
What happens if I only want some calls to be answered?
Our answering service call handlers will only answer the calls you want them to. We’ll discuss your exact requirements as part of your initial onboarding, whether you’re signing up for a free trial or starting a new contract. Any calls that you don’t want us to answer that you can’t get to yourself can still be picked up by an answering machine, or a recorded message can play to encourage the caller to leave a message or voicemail.
How much does your phone answering service cost?
Our most popular answering plans start at $199, rising depending on the calls used in that month.

All plans are optimized every month, so if you have a quieter month or your business is seasonal, we’ll work with you to ensure you’re only paying the appropriate tariff each month.

Visit our pricing page or ask a member of our team for more information about how much an answering service costs to get an accurate quote.
How long will my call answering service contract last?
Our call answering contracts start on a 30 day rolling period once your initial free trial period.
How do I know you’re dealing with my calls properly?
Simple – unlike other telephone answering services, we give you access to the complete recordings of every call we answer. That way, you can review exactly how your virtual receptionists are dealing with your business’ calls and request changes if you’re not happy with anything. All our calls are forwarded directly to you to access whenever you want.
What training do your call handlers get?
All of our virtual receptionists go through a intensive training program, which includes basic call handling, followed by three stages of calls until they’re able to confidently deal with any type of caller. This is followed by ongoing training as they continue working with us.
Why choose outsourced customer service vs hiring in-house?
With most answering services, you pay based on the call volume or time spent on calls. Even if your business deals with hundreds of calls, this price still works out significantly cheaper than the $40,000 a year you could end up spending on a full-time receptionist.

What’s more, with outsourced customer service, you have a range of options and prices to choose from, so you can build your service around your budget.
How can I adjust my billing plan?
To upgrade or downgrade YourReceptionist Services (in alignment with our Terms of Use), please contact us by email or call us +1 833-415-3341
How do you bill?
Please see our pricing page or just give us a call at +1 833-415-3341! Our team would be delighted to answer all your questions.
Can you transfer calls to my cell phone?
Our virtual receptionists can transfer calls to any phone number you wish, whether it’s an office line, home line, or cell phone (other than the one forwarded to YourReceptionist). Additional fees may apply for numbers outside of North America. Many customers give us multiple phone numbers so that we have a variety of ways to reach them.
Can receptionists collect payment information?
Yes, YourReceptionist is happy to now offer optional PCI-compliant service in which receptionists can enter credit card information into your existing payment system. Before getting started, we’ll review your payment link to make sure it fits within our guidelines.
How can I get started with your service?
One of the following options:
1. Simply Call Our Toll-Free +1 833-415-3341
2. Visit Get Started
3. Email info@yourreceptionist.io

Our team is available Monday to Friday, 8am to 5pm Pacific Time
What is a call answering service?
A call answering service is a professional service that will answer calls for your business when you’re too busy to yourself. When a customer or client calls you, their call will be picked up by a phone answering Receptionist who will deal with their query, take a message or transfer them to the right person. Using a call answering service means you can spend more time focusing on what you do best.
What are the benefits of using a call answering service?
There are so many benefits to using a business call answering service. These include:

Never miss an important call – it could cost you
Improve customer service, and subsequently your reputation
Extend your business opening hours, without needing to be on call yourself
Increase your business’ productivity, with more time to focus on getting tasks done
What calls can your answering service deal with?
Whether you need an answering service that can handle every call you get, seasonal support for peak periods, or you just need some help answering overflow calls, our services are designed to be flexible to suit the needs of your business. Our expert team of virtual Receptionists can answer as many calls as you need us to at a given time. We’re more than happy to work around your capacity and take on more or less, as and when you need.
What happens if more than one customer calls at once and my receptionist is on the phone?
When you sign up to our call answering service, you’ll be assigned a team of professional Receptionists – this is typically made up of two Receptionists and your account lead.

If one of your Receptionist is busy on a call when another comes in, the other members of your answering service team will be able to step in. We’ve got you covered!
Will I be charged for wrong numbers or sales calls?
If we think we’ve taken a sales call we can politely decline it for you so you don’t have to deal with it. We can also help you get removed from sales or nuisance calls lists for the future. This makes sure you only pay for the calls that matter.
Can I change my answering service package at any time?
Yes! We understand that sometimes you might not be as busy as you thought you’d be, or are seeing an unexpected influx of new calls.

We always optimize your account depending on your usage. If you use our answering service less in one month, we place you on the plan required; likewise, if you use more we move you up a plan.

This means that you’re always getting the best value for money without having to lift a finger.
How will your answering service receptionists work with my team?
You can set out how you’d prefer us to answer calls and notification preferences for each team member via text, email or through our dedicated client portal.

If we’re handling appointment booking, we’ll sync your teams’ diaries with our own system so we have visibility over their availability for meetings, and can automatically book appointments around the times they’re available.
Do you provide me with full call recordings as part of your answering service?
We certainly do! As well as providing you with your messages, our answering service also provides you with the complete call recordings of every call answered. This way, you can listen back and hear exactly how your virtual receptionists are handling calls and request any changes.

At YourReceptionist, we provide all your call recordings through your dedicated client portal, which you can access 24/7.
How flexible or scalable is YourReceptionist’ call answering service?
We understand that the level of calls you receive won’t be the same all year round, so your requirements for an answering service will likely change throughout the year. All of our call answering services are flexible month-on-month to suit the individual needs of your business.
Where do you provide service?
Anywhere in the United States and Canada.
Do you offer a money back guarantee?
Yes! YourReceptionist is delighted to offer a money-back guarantee to first time users of our virtual receptionist service. Should you decide to cancel service and obtain a full refund for the cancelled service, please notify us of the service you wish to cancel either within 7 days of your purchase of that service or before your usage exceeds the plan minutes receptionist minutes as applicable, whichever occurs sooner.
Do I need to sign a long-term contract?
No way! At YourReceptionist, we take pride in earning your business month after month by delivering exceptional service. To cancel, simply call +1 833-415-3341 or email us at info@yourreceptionist.io. If you cancel during an introductory period during which we offer a money-back guarantee or a free trial, your cancellation is effective immediately. Otherwise, your cancellation is effective at the end of the then-current monthly billing period.
How do I receive my messages?
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the YourReceptionist app. We can also send them to multiple contacts in your company if you so choose.
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