A better call answering service

With our phone answering service, you’ll never miss an inbound call or a new business opportunity. Enhance your customers’ experience with every interaction - your callers will always be welcomed by a warm and friendly voice.

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Canada & US-based Receptionists

North America-based receptionists provide professional, reliable support customized to your business needs. With local expertise and a friendly touch, receptionists ensure flawless communication with your customers, reflecting the quality and care your business represents.

Transparent pricing

No hidden fees or unexpected charges - just clear, straightforward costs you can trust. We believe in honesty and simplicity, providing pricing plans that fit your needs without surprises. With us, you’ll always know exactly what you’re paying for.

No contract or setup fees

Enjoy the freedom of our services with no set-up fees or long-term contracts. At YourReceptionist, we make it easy to get started and stay flexible, giving you the support you need without any commitments or upfront costs.

Dedicated virtual receptionist

Your business receives personalized, consistent support from someone who understands your needs. Our receptionists become an extension of your team, providing smooth communication and ensuring every caller feels valued and cared for.

Integrations with your tools

Our service offers flawless integrations with the tools you already use, making it easier to manage your business. Whether it’s your CRM, scheduling software, or other platforms, we ensure smooth communication between systems for a more efficient workflow.

Custom answering hours

Custom hours allow you to set the exact times that work best for your business. Whether you need coverage during specific hours, after-hours, or on weekends, we offer flexible options to ensure your calls are always answered when you need them.

Why choose YourReceptionist as your call answering service?

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The personal touch

Our dedicated receptionists offer personalized, friendly interactions that reflect your brand’s voice. By understanding your business and customers, we create genuine connections that enhance loyalty and satisfaction. Every call is handled with care, ensuring each customer feels valued and appreciated. Experience the difference of having a virtual receptionist who treats your clients like their own.

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Priced per call

We optimize your monthly plan, pricing them per call, rather than charging by the minute like other phone answering service providers. You'll only ever pay for what your use.

Why choose YourReceptionist as your call answering service?

Total integration

We can integrate with Microsoft and stripe, as well as directly with your CRM, so your sales team can monitor inbound calls, take payments easily, and help manage your online appointment bookings. It's all in one simple system!

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24/7 access

We're the only answering service that offers immediate access to all your full call recordings. You can listen to exactly how your customers are dealt with. This allows us to be accountable for our call scripts and ensure receptionists represent your business.

Why choose YourReceptionist as your call answering service?

Extend your opening hours

Not every call comes during 9-5, and being available 24/7 isn't sustainable. Our live answering services extend your hours, including weekends, so you don't miss potential business without extending your workday.

100% Satisfaction Guarantee

We’re committed to delivering exceptional service and ensuring every interaction reflects your brand’s values. That’s why we offer a 100% Satisfaction Guarantee - if you’re not completely satisfied with our service, we’ll work with you to make it right.

How we answer your calls?

Forward your phone numbers to us

When someone calls your number, your virtual receptionist can automatically see your company details, so they can confidently answer the call as if they were based in your office.

We automatically see the call history

As well as your company details, your answering service receptionist can also see the call history of the number. They’ll know if the person or business has called before, who they asked for and the outcome of the last call.

We can easily handle enquiries

If a customer or client is calling with a basic enquiry, like your opening times or with a question about a product, your virtual receptionists can answer these questions directly as we’ll cover this info during your call answering service onboarding. This lets us help your customers quickly and give you more time.

We’ll take a message or forward a call

If you or your team aren’t available, our virtual receptionists will take a detailed message with all the information you’ll need to return the call later and send it straight to you and your client portal. If you’re available, or it’s an important call, we’ll transfer it directly to the right person.

Call info and recording is delivered to you

As well as all the information you need about the calls we’re dealing with, we’re the only call answering service that automatically sends you the full recording of every phone call we deal with directly to your client portal account.

You can return calls and manage your VAs

Once you've dealt with the call or returned a message, you can review how our receptionists have handled your calls and, if you want anything changed, we can do that immediately.

Don’t just take our word for it

Excellent 5.0

"Amazing service and even more amazing customer service! Highly recommend! 10/10"

Eric Power

Plumbing Business Owner

"Great customer service provided by the entire team!. How well calls handling and the best pricing out there!"

James Davidson

Medical Clinic Owner

"YourReceptionist has saved us thousands of hours of work. We’re able to spend these hours on other tasks."

Kelly Williams

Marketing Agency Founder

"My plumbing business is instantly reaping the rewards from YourReceptionist efforts!. Finally, I started taking some time off"

Fasial Ibra

Plumbing Business Owner

"We often get compliments from customers on how well we handle calls and quick to answer!"

Brooklyn Adam

Flower Shop Business Owner

"Nothing is too much trouble and they're always ready and there to answer any queries. Love the flexibility"

Guy Hawkins

Accounting Firm Owner

"We've received positive feedback from our clients about the quality of interactions. The support team is always responsive and helpful!"

Sam A.

Medical Clinic Owner

"Partnering up with YourReceptionist, has our inbound leads collection surged by 10-15%, all while slashing our monthly marketing expenses by over $1,200. It's a remarkable return on our investment!"

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Wanda H.

Medical Clinic Owner

"Their prompt and courteous service leaves me with no complaints! The entire team at YourReceptionist makes my life significantly easier."

Sammy J.

Attorney Office Owner

"Working with YourReceptionist has been an absolute pleasure. They demonstrate professionalism, attentiveness to our needs, and a willingness to make adjustments and changes to how our calls are handled and routed!"

Leo F.

IT Startup Founder

"Choosing YourReceptionist is an outstanding decision. Whether your business is poised for expansion or grappling with high call volumes during busy periods, YourReceptionist is the optimal choice. It's a no-brainer for any growing business seeking to alleviate stress and maintain exceptional customer service."

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Nensi R.

Software Startup Founder

"A very slick operation, would highly recommend!"

Adam M.

Marketing Agency Owner

"I highly them to everyone and I'm always full of praise for the services."

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Emma P.

Medical Clinic Owner

"Since we have been using YourReceptionist they have been a great help to our business. Nothing is too much trouble and having them take over some of our day to day tasks has freed up time to work on other areas in the business. I would highly recommend YourReceptionist!"

Simon A.

Attorney Office Partner

"My calls were answered professionally and friendly which supported my brand perfectly. All the information that I had asked to be taken was taken clearly and spelt correctly. I can highly recommend YourReceptionist to support and help grow your business."

Kelly M.

Attorney Office Partner

"We have been with YourReceptionist for about 6 months now, and I am very pleased with their staffs call handling abilities, along with quickness they are able to adjust to changes in our script."

Jason Blake

Small Business Owner

"Our website visitors are immediately greeted with a knowledgeable, friendly, live person who can answer almost any question."

Janet Mike

Small Business Owner

"As a small business owner, I was hesitant to invest in virtual receptionist services, but YourReceptionist has proven to be worth every penny!"

Bob Michael

Small Business Owner

"Each time I message them, they get back to me within minutes and they're AFFORDABLE than the first company!"

Lilia John

Small Business Owner

"I have been utilizing the services of YR for quite some time now, and I must say that my experience has been nothing short of excellent."

Emily Young

Medical Office Owner

"It is great knowing there is always someone friendly to speak to our clients."

Elizabeth H.

Small Business Owner

Frequently asked questions

Is there a free trial available?

Yes, you can try us for free for 7 days. Our friendly team will work with you to get you up and running as soon as possible.

Who can benefit from an answering service?

Every business could benefit from using a telephone answering service, particularly in busy periods or outside of your usual hours. Types of businesses that can benefit from a live call answering service include:

Medical practices
Estate agents‍
Opticians
Small Business
Dentists
Attorney Offices
Home Services
Legal & Law Firms
Accountants
IT & software companies
Construction firms
Recruitment agencies
Solicitors
Retail & Customer service & Ecommerce

What happens to my messages after you take them?

All of your messages will be automatically forwarded to the relevant person via their preferred method, whether that’s email, text or through our dedicated customer portal.

Messages are stored in your client portal so you can refer back to them later, or find them if you accidentally delete a message we’ve forwarded to you. You’ll also get access to every call recording that is dealt with by your virtual receptionists, so you can review how each call is being handled and request changes if you’re not satisfied with anything regarding your call answering service.

What happens if I only want some calls to be answered?

Our answering service call handlers will only answer the calls you want them to. We’ll discuss your exact requirements as part of your initial onboarding, whether you’re signing up for a free trial or starting a new contract. Any calls that you don’t want us to answer that you can’t get to yourself can still be picked up by an answering machine, or a recorded message can play to encourage the caller to leave a message or voicemail.

How much does your phone answering service cost?

Our most popular answering plans start at $199, rising depending on the calls used in that month.

All plans are optimized every month, so if you have a quieter month or your business is seasonal, we’ll work with you to ensure you’re only paying the appropriate tariff each month.

Visit our pricing page or ask a member of our team for more information about how much an answering service costs to get an accurate quote.

How long will my call answering service contract last?

Our call answering contracts start on a 30 day rolling period once your initial free trial period.

How do I know you’re dealing with my calls properly?

Simple – unlike other telephone answering services, we give you access to the complete recordings of every call we answer. That way, you can review exactly how your virtual receptionists are dealing with your business’ calls and request changes if you’re not happy with anything. All our calls are forwarded directly to you to access whenever you want.

What training do your call handlers get?

All of our virtual receptionists go through a intensive training program, which includes basic call handling, followed by three stages of calls until they’re able to confidently deal with any type of caller. This is followed by ongoing training as they continue working with us.

Why choose outsourced customer service vs hiring in-house?

With most answering services, you pay based on the call volume or time spent on calls. Even if your business deals with hundreds of calls, this price still works out significantly cheaper than the $40,000 a year you could end up spending on a full-time receptionist.

What’s more, with outsourced customer service, you have a range of options and prices to choose from, so you can build your service around your budget.

What is a call answering service?

A telephone answering service is a professional service that will answer calls for your business when you’re too busy to yourself. When a customer or client calls you, their call will be picked up by a phone answering Receptionist who will deal with their query, take a message or transfer them to the right person. Using a call answering service means you can spend more time focusing on what you do best.

What are the benefits of using a telephone answering service?

There are so many benefits to using a business call answering service. These include:

Never miss an important call – it could cost you
Improve customer service, and subsequently your reputation
Extend your business opening hours, without needing to be on call yourself
Increase your business’ productivity, with more time to focus on getting tasks done

What calls can your answering service deal with?

Whether you need an answering service that can handle every call you get, seasonal support for peak periods, or you just need some help answering overflow calls, our services are designed to be flexible to suit the needs of your business. Our expert team of virtual Receptionists can answer as many calls as you need us to at a given time. We’re more than happy to work around your capacity and take on more or less, as and when you need.

What happens if more than one customer calls at once and my receptionist is on the phone?

When you sign up to our telephone answering service, you’ll be assigned a team of professional Receptionists – this is typically made up of two Receptionists and your account lead.

If one of your Receptionist is busy on a call when another comes in, the other members of your answering service team will be able to step in. We’ve got you covered!

Will I be charged for wrong numbers or sales calls?

If we think we’ve taken a sales call we can politely decline it for you so you don’t have to deal with it. We can also help you get removed from sales or nuisance calls lists for the future. This makes sure you only pay for the calls that matter.

Can I change my answering service package at any time?

Yes! We understand that sometimes you might not be as busy as you thought you’d be, or are seeing an unexpected influx of new calls.

We always optimize your account depending on your usage. If you use our answering service less in one month, we place you on the plan required; likewise, if you use more we move you up a plan.

This means that you’re always getting the best value for money without having to lift a finger.

How will your answering service receptionists work with my team?

You can set out how you’d prefer us to answer calls and notification preferences for each team member via text, email or through our dedicated client portal.

If we’re handling appointment booking, we’ll sync your teams’ diaries with our own system so we have visibility over their availability for meetings, and can automatically book appointments around the times they’re available.

Do you provide me with full call recordings as part of your answering service?

We certainly do! As well as providing you with your messages, our answering service also provides you with the complete call recordings of every call answered. This way, you can listen back and hear exactly how your virtual receptionists are handling calls and request any changes.

At YourReceptionist, we provide all your call recordings through your dedicated client portal, which you can access 24/7.

How flexible or scalable is YourReceptionist’ telephone answering service?

We understand that the level of calls you receive won’t be the same all year round, so your requirements for an answering service will likely change throughout the year. All of our call answering services are flexible month-on-month to suit the individual needs of your business.

Start your free trial

Can’t find the answer you’re looking for? Please chat to our friendly team.

Get in touch

Professional Call Answering Service

Talk to our experts to have all your questions answered!

A better call answering service

Canada & US-based Receptionists

Transparent pricing

No contract or setup fees

Dedicated virtual receptionist

Integrations with your tools

Custom answering hours

A scalable call answering service

Ready for results that go beyond the call?

What type of answering service are you looking for?

Customer Service & Support

Order Processing

Screening & Transfers

Live Call Answering

Live Chat

Customer Personalized

Why choose YourReceptionist as your call answering service?

The personal touch

Priced per call

Why choose YourReceptionist as your call answering service?

Total integration

24/7 access

Why choose YourReceptionist as your call answering service?

Extend your opening hours

100% Satisfaction Guarantee

How do we set up your call answering service

Talk to us

We set you up

We start taking calls

Our call answering service by numbers

10+

600,000+

98.2%

Comprehensive account management support

Trusted Receptionist Solutions for Every Business Need

Talk to our experts to have all your questions answered!

How we answer your calls?

Forward your phone numbers to us

We automatically see the call history

We can easily handle enquiries

We’ll take a message or forward a call

Call info and recording is delivered to you

You can return calls and manage your VAs

How much could missed calls cost your business?

Don’t just take our word for it

Frequently asked questions

Start your free trial

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Support Hours

Solutions

Company

Sectors

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