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Nearly eight in 10 business owners say that implementing Live Chat on their company’s website resulted in increased customer loyalty, sales and revenue, and nearly four in 10 customers say they’re more likely to buy on a website that has live chat support.
Incorporating live chat into your website can significantly increase customer loyalty, sales, and overall revenue. Studies show that nearly 80% of business owners experience these benefits, while almost 40% of customers are more likely to purchase from sites that offer live chat support.
Adding managed live chat to your website allows you to engage visitors in real-time, precisely when they're exploring your products or services. Instead of letting potential customers search aimlessly for information, live chat gives you the opportunity to interact directly, answer questions, and guide them toward a purchase.
At YourReceptionist, we specialize in managing live chat services for a diverse range of clients - from law firms and real estate agencies to dental practices and optical centers. Our live chat assistants communicate with your website visitors just as you would, offering personalized responses through a simple, outsourced system. This system can either remain passive or actively engage users.
Setting up live chat on your website is a breeze. It begins with embedding a small piece of code, which enables the live chat feature on your chosen web pages - be it your homepage, service pages, or pricing section. You also decide whether the chat remains passive or actively initiates conversations.
If you prefer proactive engagement, we can customize when the chat box appears, whether immediately upon page load, after a user scrolls, or when they seem ready to leave your site. We’ll work with you to implement the most effective strategy based on your needs.
As part of our onboarding process, YourReceptionist’s team will take the time to understand your business thoroughly. From product details and service offerings to pricing and hours of operation, we equip our receptionists with all the knowledge they need to provide accurate, confident responses.
Our team doesn’t just scratch the surface; we delve into the specifics and nuances of your business. Over time, as we handle more queries, we continuously update our knowledge base to ensure we respond just as your in-house team would. You can also direct our receptionists on specific actions to take based on different inquiries.
Our pricing is based on the number of interactions your live chat service handles each month. Each time a customer initiates a chat and interacts with our receptionists, it counts as one chat. Check our plans and pricing page to find the option that suits your business needs. Rest assured, we optimize your bill every month to ensure you're on the most cost-effective plan, and we exclude irrelevant interactions from your charges.
Every interaction is automatically forwarded to you or the relevant team member, so you can review the conversation, follow up as needed, and assess the quality of our service. If there’s anything you’d like adjusted, just let us know.
Absolutely. We offer a no-obligation, 7-day free trial of our live chat service. During this period, we’ll set up live chat on your website and gather the same in-depth knowledge about your business as we do for our paying clients. This trial gives you a complete experience of the service’s benefits, helping you make an informed decision.
If you decide to continue after the trial, we’ll help you choose the most suitable pricing plan based on your needs. If it’s not for you, there’s no obligation to continue.
